Refund and Return Policy

Effective Date: October 18, 2026

At Cihaiyura, we provide editorial, publishing, and creative services tailored to each client's requirements. As our services often involve personalised work, dedicated time, and resources, all purchases are subject to the following refund and return policy.

1. No Refund Policy

All payments made to Cihaiyura are non-refundable and non-transferable, unless otherwise required by applicable law or expressly agreed to in writing by Cihaiyura.

Once a payment has been made, refunds will not be issued for change of mind, cancellation of a project, dissatisfaction arising from a change in personal preferences, failure to provide required materials, or a client's decision not to proceed with the service.

2. Editorial and Creative Services

Payments for services including, but not limited to, manuscript editing, proofreading, manuscript assessment, book cover design, interior design, formatting, author branding, publishing support, and marketing services are non-refundable.

By purchasing a service, the client acknowledges that the work may involve allocated time, research, planning, consultation, and customised deliverables. Refunds will not be provided for work already initiated or completed.

3. Cancellations and Project Withdrawals

Clients may request to cancel a project by contacting Cihaiyura in writing. However, cancellation does not automatically entitle the client to a refund.

Any outstanding payment obligations, cancellation terms, or deliverables will be handled in accordance with the applicable service agreement or project terms.

4. Digital Products and Deliverables

Payments for digital products, downloadable materials, templates, and completed digital deliverables are non-refundable once access has been provided or the files have been delivered, except where applicable law requires otherwise.

Clients are responsible for reviewing product descriptions, service inclusions, specifications, and requirements before making a purchase.

5. Service Concerns

If a client has concerns about a service or deliverable, they are encouraged to contact Cihaiyura in writing with details of the issue.

Where applicable, Cihaiyura will review the concern against the agreed scope of work and service terms. Any revisions, corrections, or other remedies will be determined by the applicable service agreement. A request for review does not automatically entitle the client to a refund.

6. Contact Us

For questions or concerns regarding this policy, please contact Cihaiyura through the official contact details provided on our website.

By purchasing a product or service from Cihaiyura, you acknowledge that you have read and understood this Refund and Return Policy.

Cihaiyura reserves the right to update this policy from time to time. The version applicable to a purchase will be determined in accordance with applicable law and the relevant transaction terms.